General FAQs
What makes Collawave different from other skincare brands?
Collawave is committed to providing natural, effective, and affordable skincare solutions, backed by scientific research.
. How do I contact Collawave customer support?
You can reach us at support@collawave.com for any questions or concerns.
Product FAQs
.
What are the key ingredients in your face cream?
Our face cream features [list key ingredients, e.g., natural botanicals, vitamins, etc.].
Are your face masks suitable for sensitive skin?
Yes, our face masks are designed to be gentle and non-irritating for sensitive skin.
How often should I use the collagen products for optimal results?
We recommend using our collagen products [specify frequency, e.g., daily, weekly, etc.] for best results.
Are your products cruelty-free and vegan-friendly?
Yes, Collawave is committed to cruelty-free and vegan-friendly practices.
Can I use multiple products together for enhanced results?
Yes, our products are designed to work together to enhance your skincare routine.
How long do your products last?
Our products have a [specify shelf life, e.g., 12-month, etc.] shelf life.
Are your products safe for pregnant or breastfeeding women?
Please consult your healthcare provider before using any new skincare products
Can I use your products if I have acne-prone skin?
Yes, our products are designed to be gentle and non-comedogenic for acne-prone skin.
How do I store your products for optimal freshness?
Please store our products in a cool, dry place, away from direct sunlight.
Are your products fragrance-free?
Yes, our products are fragrance-free to minimize irritation.
Shipping & Returns FAQs
What is your shipping policy?
We ship all orders within 24 to 48 working hours of purchase.
How long does shipping take?
We guarantee fast, secure delivery within 6 to 12 working days.
Can I track my order?
Yes, you will receive a tracking number via email or phone once your order is dispatched.
What if my order doesn't arrive on time?
Please contact us directly at support@collawave.com if your order doesn't arrive within the specified timeframe.
Can I return a product if I'm not satisfied?
Yes, please contact us for return and refund instructions.
How do I initiate a refund?
Contact us at support@collawave.com to start the refund process.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at support@collawave.com
Other inquiries? Let's chat.
Please email us at support@collawave.com