Privacy Policy

This Privacy Policy describes how Collawave (the "Site", "we", "our") collects, uses and discloses your personal information when you visit, use our services or make a purchase on niyra.fr (the "Site") or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to the user of the Services, whether you are a customer, a website visitor or another person whose information we have collected in accordance with this Privacy Policy.

Collawave

 

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other actions required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected in the past 12 months personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on your interaction with us.

In addition to the specific uses listed below, we may use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information you submit directly through our Services may include:

Basic contact details, including your name, address, phone number, email address. Order information, including your name, billing address, shipping address, payment confirmation, email address, phone number. Account information, including your username, password, security questions. Shopping information, including items you view, put in your shopping cart, or add to your wish list. Customer support information, including information you choose to include in your communications with us, for example, when you send a message through the Services.

Certain features of the Services may require you to provide certain information about yourself directly to us. You can choose not to provide this information, but doing so may prevent you from using or accessing those features.

Information We Collect Through Cookies

We also automatically collect certain information regarding your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, your network connection, IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

Companies that support our Site and Services, like Shopify. Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment to fulfill your orders and provide you with the products or services you requested, to perform our contract with you. When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of any information provided by third parties and are not responsible for the policies or practices of such third parties. For more information, see the section below, Third Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, send notifications related to your account, purchases, returns, exchanges or other transactions, create, maintain and manage your account, arrange for shipping, facilitate returns and exchanges and allow you to post reviews. Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising and promotional communications via email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding potentially fraudulent, illegal or malicious activity. If you choose to use the Services and create an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password or other access details with anyone. If you believe your account has been compromised, please contact us immediately. Communication with You. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests to be responsive to you, provide you with efficient services and maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies we use in connection with running our store with Shopify, see https://www.shopify.com/legal/cookies . We use Cookies to operate and improve our Site and Services (including to remember your actions and preferences), to perform analytics, and to better understand how users interact with the Services (in our legitimate interests to administer, improve, and optimize the Services). We may also allow third parties and service providers to use Cookies on our Site to better tailor services, products, and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please note that removing or blocking Cookies may negatively impact your user experience and may cause certain features of the Services, including certain features and general functionality, to not work or be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. These circumstances may include:

With vendors or other third parties who provide services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping). With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices. When you ask us to, or otherwise consent to, our disclosure of certain information to third parties, such as to ship products to you or through your use of social media widgets or login integrations, with your consent. With our affiliates or otherwise within our group of companies, in our legitimate interests of running a successful business. In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligation (including to respond to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

In the past 12 months, we have disclosed the following categories of personal information and sensitive personal information (indicated by *) about users for the purposes set out above in the “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information” sections:

Category Recipient Categories

Identifiers such as basic contact information and certain order and account information Commercial information such as order information, shopping information, and customer support information Internet or similar network activity, such as Usage Data

Vendors and third parties who provide services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers) Business and marketing partners Affiliates

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

User Generated Content

The Services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content to a public area of ​​the Services, that content will be public and accessible to everyone.

We do not control who will have access to the information you choose to make available to others, and we cannot guarantee that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you make public, or for the accuracy, use or misuse of any information you disclose to or receive from third parties.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of any information found on such sites. Information you provide in public or semi-public locations, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of such third-party platforms without limitation to their use by us or any third party. Our inclusion of such links does not, in itself, imply an endorsement of the content of such platforms or their owners or operators, unless otherwise stated in the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect any personal information from children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact information below to request deletion.

As of the effective date of this Privacy Policy, we are not aware that we “share” or “sell” (as those terms are defined by applicable law) personal information of individuals under the age of 16.

Security and Retention of Your Information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information with us.

The length of time we retain your personal information depends on a variety of factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in some cases we may refuse your request as permitted by law.

Right of Access/Knowledge. You may have the right to request access to the personal information we hold about you, including details of how we use and share your information. Right to Deletion. You may have the right to request that we delete the personal information we hold about you. Right to Correction. You may have the right to request that we correct inaccurate personal information we hold about you. Right to Portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions. Restriction of Processing. You may have the right to ask us to stop or restrict our processing of personal information. Withdrawal of Consent. Where we rely on consent to process your personal information, you may have the right to withdraw that consent. Appeal. You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our opt-out. Managing Communication Preferences. We may send you promotional emails, and you can opt out of receiving them at any time by using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have placed.

You may exercise any of these rights where indicated on our Site or by contacting us using the details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. Consistent with applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized the agent to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have any complaints about how we handle your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details provided below, or to lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside of the country where you live, including in the United States. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information outside of Europe, we will rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, or any equivalent contract issued by the relevant competent authority in the United Kingdom, as applicable, unless the transfer of data is to a country which has been determined to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or would like to exercise any of the rights available to you, please email us at  Support@collawave.com or contact us at Collawave